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FG reiterates commitment to effective service delivery in MDAs

  NIMASA, Stakeholders sign Service Level Agreement

L-R: Rep., of
the Special Assistant to the President on the Ease of Doing Business, Mrs.
Jumoke Oduwole, Mr. David Uzozike; National Coordinator of SERVICOM, Mrs.
Nnenna Akajemelu; DGl NIMASA, Dr. Dakuku Peterside; and ED Finance
and Administration, NIMASA, Dr. Bashir Jamoh, at the Service Level Agreement
(SLA) signing ceremony in Lagos. March 13, 2019.

Federal Government has restated its commitment to prompt and effective service
delivery, especially in its Ministries, Departments and Agencies (MDAs), saying
it is an essential condition for economic development. 

President Muhammadu
Buhari’s Special Assistant on the Ease of Doing Business, Mrs. Jumoke Oduwole,stated this in Lagos during the signing ceremony of the Service Level
Agreement (SLA) between the Nigerian Maritime Administration and Safety Agency
(NIMASA) and its stakeholders.

The signing ceremony was organised by the
SERVICOM Unit of NIMASA in conjunction with the Office of the National
Coordinator of SERVICOM.

The SLA is a requirement under Executive
Order 1 on the Ease of Doing Business, signed by the Federal Government in May

It commits NIMASA to a binding agreement with its customers to, in the
spirit of transparency, publish data on the processes and accessibility of
organisation-wide information with regard to cost, timelines, and other
requirements for obtaining services in the Agency.  

Speaking at the occasion, Oduwole, who was
represented by Mr. David Uzozike, commended NIMASA for its commitment to
excellence as well as prompt and consistent submission of the Agency’s monthly
performance reports.

The National Coordinator of SERVICOM, Mrs.
Nnenna Akajemelu, in her remarks, applauded the management of NIMASA for its
inclination towards reform. Akajemelu noted that excellent service delivery was
a collective responsibility.

“Excellence is a journey. So whatever must be
done to achieve it must be put in place. The bigger picture of excellent
service delivery is Nigeria; we therefore look at the future of seeing our
customers delighted,” 
she said.

According to Akajemelu, with the SLA
initiative, the service provider is saying to the public it is committed and as
such has handed to the public all the standards that will be deployed to ensure
that excellent services are rendered at all times.

She praised the Agency’s plan to automate all
its service windows.This tells us that the days of service failure are
being gradually eradicated,” Akajemelu

The Director General of NIMASA, Dr. Dakuku
Peterside, emphasised the critical role of effective and efficient service
delivery in the country’s quest for development. Dakuku stressed that the
Agency was
unwavering in its commitment to promptness and excellence in its

“The signing marks a new era and significant
milestone for the Agency for greater service delivery in quantifiable and
measurable terms. It also brings to focus what the leadership of NIMASA stands
for on the issues of effectiveness, efficiency, and, most importantly, the
credibility of service delivery,” Dakuku said.

He explained that quality service was a
culture that must be observed at all times, adding, “The Agency’s commitment to
quality and excellent service at all times and in all our service windows is
total and unwavering.”

The DG assured the SERVICOM office of maximum
cooperation, noting that reliable customer feedback is the essence of the
Service Level Agreement.

Executive Director, Finance and
Administration, NIMASA, Dr. Bashir Jamoh, while highlighting the way forward,
pledged the Agency’s determination to work with the SERVICOM Office to
actualise a regime of prompt and efficient service delivery in the maritime

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