The Nigeria Customs Service Federal Operations Unit Zone ‘A’ on Tuesday held a reputation management workshop to strengthen professionalism, stakeholder relations and public confidence among its officers.
At the training, the Comptroller in charge of the unit, Gambo Aliyu, stressing the importance of reputation in modern public service.
“Public trust stands as our most precious asset. Reputation is far more than a personal virtue; it forms the bedrock of our institution’s integrity, effectiveness and long-term success,” he said.
Aliyu noted that officers operate under intense public scrutiny and must demonstrate professionalism at all times.
“A single act of misconduct, poor stakeholder engagement or insensitive public communication could erode years of institutional goodwill, while consistent transparency and responsiveness would strengthen public confidence,” he said.
He, however, highlighted recent improvements in the Service’s integrity ratings, citing recognition from Transparency International assessments.
According to him, sustaining this progress requires continuous training, ethical discipline and proactive stakeholder engagement.
The Comptroller assured that reputation management would remain central to capacity-building efforts and urged participants to internalise the lessons from the workshop and serve as ambassadors of trust within and outside the Service.
