Customer Celebration Week: NIMASA upholds Customer-Focus Approach

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… Commits to more engagement with non-convention vessel operators

Some participants at the Customer Service Week held by NIMASA in Lagos on Wednesday

In compliance with the
Federal Government’s template for Ministries, Departments and Agencies (MDAs)
to have a customer-focus approach in their operations, the Nigerian Maritime
Administration and Safety Agency (NIMASA) has expressed more commitment to engaging
with stakeholders.

Director General of
NIMASA, Dr. Dakukuk Peterside, stated the Agency’s commitment on the occasion of
the Customer Service Week, 2018 tagged “Excellence Happens Here” which held on
Wednesday in Lagos.

Remarking the importance
of quality service in businesses, Peterside said “It is important to draw our
attention to the fact that businesses exist because of the customers. Also,
their customers have to be retained in order to sustain the business. How this
relationship is maintained is by providing quality or excellent service at all
times, because customers will only expend their hard-earned resources on
satisfaction they derive from what they buy.”

Represented by the Head
of Legal Services, NIMASA, Mrs Aishatu Jidda, Peterside said that the Customer Consultative
Forum(CCF), instituted in NIMASA via the SERVICOM, had helped to open up discussions on the
highlights, constraints and successes of businesses and organisations in their
interface with the regulatory role of NIMASA.

He noted that one of such
engagements held with operators of the non-convention vessels category in 2017
in Lagos draw the Agency’s attention to the need for more of its regulatory
role aimed at fostering quality service.

In his welcome speech,
Head of SERVICOM, NIMASA, Mr. Abiodun Olusegun, remarked that the Agency holds
in high regard the need for robust engagement with stakeholders in its
regulatory/ promotional activities.

Onepageafrica reports
that SERVICOM is an acronym for Service Compact with all Nigerians.

It was established in
2004 as the outcome of a three-day Special Presidential Retreat on service delivery
with the President, Ministers, Special Advisers, Presidential Aids and Chief
Executives of major Extra-ministerial Departments and Parastatals, for the
promotion of effective and efficient service delivery in MDAs to ensure
customer satisfaction.

The four papers presented
by various departments of NIMASA focused on enlightening the gathering on
non-convention vessels, maritime safety and seafarers standards, ship registration
requirements and cabotage.

The head of SERVICOM
encouraged members of the Maritime Workers Union of Nigeria (the Lagos
Commercial Private Boat Operators District) present at the event to always
contact the NIMASA office in the case of any need for their intervention on
issues affecting them in the cause of their operation.